Your privacy matters to us. This policy explains exactly what personal data bt365 collects, why we collect it, how we use it, and the rights you have over your information.
bt365 takes data privacy seriously. Here are the core principles that guide how we handle every piece of information you share with us.
All personal data stored on bt365 servers is protected with industry-standard AES-256 encryption. Your information is never stored in plain text.
bt365 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data stays within the bt365 ecosystem.
We only collect data that is necessary for the specific purpose it is intended for. We do not collect data speculatively or beyond what is needed.
This policy clearly explains every category of data we collect and every way we use it. No hidden clauses, no vague language – just straight talk.
You have the right to access, correct, and request deletion of your personal data. bt365 provides clear channels to exercise all your data rights.
bt365 operates in compliance with applicable Philippine data protection laws and regulations, including the Data Privacy Act of 2012 (Republic Act 10173).
1.1 bt365 is an online casino and sports betting platform operated for Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions. We provide a range of gaming and betting services through our website and associated digital platforms (collectively, the "Services").
1.2 bt365 acts as the data controller in respect of the personal data you provide when using our Services. As data controller, bt365 determines the purposes and means of processing your personal data.
1.3 If you have any questions about this Policy or about how bt365 handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy.
2.1 bt365 collects the following categories of personal data from users of the platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, age and identity verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, verification |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits, withdrawals, and fraud prevention |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud detection, service optimisation |
| Usage Data | Games played, bets placed, session duration, login history | Service improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback | Customer support, dispute resolution, quality assurance |
| Marketing Data | Promotion preferences, communication opt-in/out status | Sending relevant offers and updates (with your consent) |
2.2 bt365 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming purposes (e.g., self-exclusion records) or as required by applicable law.
3.1 Directly from You. bt365 collects personal data directly from you when you: register an account; complete identity verification; make a deposit or withdrawal; contact customer support; participate in promotions; or complete surveys or feedback forms.
3.2 Automatically. When you use the bt365 platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and details of your interactions with the platform.
3.3 From Third Parties. bt365 may receive personal data about you from third parties including: identity verification service providers; payment processors such as GCash, PayMaya, BPI, and BDO; fraud prevention and anti-money laundering service providers; and publicly available sources where permitted by law.
4.1 bt365 uses your personal data for the following purposes:
4.2 bt365 will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your consent or as otherwise permitted by applicable law.
5.1 bt365 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act 10173) and other applicable Philippine law:
6.1 bt365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
6.2 bt365 requires all third parties to whom personal data is disclosed to respect the security of your data and to treat it in accordance with applicable law. We do not allow our service providers to use your personal data for their own purposes.
7.1 bt365 uses cookies and similar tracking technologies to enhance your experience on the platform, to analyse usage patterns, and to support security and fraud prevention measures.
7.2 The following types of cookies are used on the bt365 platform:
7.3 You can control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bt365 platform.
8.1 bt365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 As a general rule, bt365 retains account data for a minimum of five (5) years following the closure of your account, in accordance with applicable anti-money laundering regulations and Philippine law. Financial transaction records may be retained for longer periods where required by law.
8.3 Responsible gaming records, including self-exclusion records, are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent re-registration in breach of the exclusion.
8.4 Where personal data is no longer required for any lawful purpose, bt365 will securely delete or anonymise it in accordance with our data retention and disposal procedures.
9.1 bt365 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bt365 will notify the National Privacy Commission and, where required, affected individuals in accordance with applicable law.
9.3 While bt365 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying bt365 immediately of any suspected unauthorised access to your account.
10.1 Under the Data Privacy Act of 2012 and applicable Philippine law, you have the following rights in relation to your personal data held by bt365:
You have the right to request a copy of the personal data bt365 holds about you and information about how it is processed.
You have the right to request correction of any inaccurate or incomplete personal data bt365 holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on bt365's legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
10.2 To exercise any of these rights, please contact bt365's Data Protection Officer using the contact details in Section 13. bt365 will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
11.1 The bt365 platform is strictly intended for persons aged 21 years and above. bt365 does not knowingly collect personal data from persons under the age of 21.
11.2 If bt365 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage user will be forfeited.
11.3 If you believe that bt365 may have inadvertently collected personal data from a person under the age of 21, please contact us immediately using the details in Section 13.
12.1 bt365 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, bt365 will provide reasonable advance notice to registered users via email or a prominent notice on the platform.
12.2 The date of the most recent revision is indicated at the top of this Policy. We encourage you to review this Policy periodically to stay informed about how bt365 protects your personal data.
12.3 Your continued use of the bt365 Services following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you must cease using the Services and may request account closure.
13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or bt365's handling of your personal data, please contact our Data Protection Officer:
13.2 If you are not satisfied with bt365's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.
Now that you know how bt365 protects your privacy, enjoy our full range of casino games, sports betting, slots, and bingo – all secured with enterprise-grade encryption. Fast GCash deposits, 24/7 support, and a platform built for Filipino players.